Easyjet

Due to fly on the 10th July 11:30 flight reference - K7JGNFL

boarded at 11:25

Still on plane at 13:30 due to heavy air traffic over Europe and bad weather in Germany

Told to disembark the plane after 2 hours and go back to airport.

45/50 mins later they called our flight, took us through passport control and kicked us out of the airport

No word from anyone. Reception at airport had no idea, flight kept saying delayed not cancelled and told to check the apps.

App wasnt telling us anything At around 4 pm people were getting notifications of accommodation and flights provided by easy jet we heard nothing

Flight attendants from our plane were told to ignore us if any questions asked.

We bought two jet 2 tickets at £188 (they were later cancelled as flight was full which we unfortunately only found out half an hour before we expected our flight).

We spoke to one flight attendant at around 16:00 who told us to come back next day (11th July) same time as our expected flight (11:30) as engineers were flying out to repair plane and would take us home same time day after.

No accommodation provided for the night or money for living.

Managed to (with help from a lady on the planes friend from tivat) find accomodation which was in cash (super dodgy and felt super unsafe) and we also got bedbugs. Only other option was a hotel for £169 a night but we are students on a budget with no guarantee of compensation

Next day no word from easy jet, reception desk still had no idea

Spoke to easy jet and they provided us with a 15 hour flight from Tivat to Manchester stopping at Copenhagen for 10 hours. They provided us no accommodation and when we asked said we would have to pay for it ourselves but no guarantee they would refund us

Paid £439 on flights from tivat to Luton with a 1.10hr lay over in Serbia which would get us in that night due to having to get back for work and other commitments. This then got delayed and air Serbia representative said it was too risky to get on the flight due to the short layover time (40mins to gate closing) and with them not providing online check in.

Stayed with the flight to Copenhagen as was safest option.

It was Cancelled and diverted to Dubrovnik due to issues with plane.

Get on a 2 hour coach to Dubrovnik

Board plane around 23.10 July 11

Waiting around 30/45 mins and now the captain announced theyve got more issues with this new plane.

Further delays on SAS airline from Dubrovnik time and take off at approx. 23:00. Luckily due to the (what was originally a 14/5 hour layover) 10hr layover we arrived in Manchester at the expected time. We were just 2 university students on a budget holiday and spent over £400 each on flights, food, accommodation, etc.

Made several attempts to get compensation and we get nowhere. I have no idea what else to do!

I left my bag under the seat infront of me. I realize I forgot my bag when I was picking up my luggage.

I immediately went to the lost and found and spoke with someone who called another person on my flight The gentleman said that he spoke to someone who said they did not see any bag. The gentleman give me a paper which had a contact number and directions to proceed for lost and found. This has been a nightmare The contact number's voice mail said to chat or send an email. I did both and I was directed back to the contact number.

I send back several emails with my concern and I got back the same response, Which was to go to baggage service desk. There is a link that goes to the same chat line and phone number that does nothing for you. This is the worst service I have ever experienced.

My bag had e pensive chocolate from swisssland and duty free items worth close #200 I do not believe a passenger took my bag, everyone was too busy trying to get out of tje plan My boarding pass was in the bag. So I can be easily contacted by the airline I truly believe that an employer from easyjet took my bag

I tried putting my bag in the above compartment bit I was told by the flight attendant to put it under my seat

After 14hrs at being at the airport waiting to board our plane to Verona to attend my nephews wedding on Saturday. My husband had paid out alot of money for flights now we have to see if we can get a refund on our money for the hotel, total of nearly £4,000 .

We was informed after several attempts the plane had technical difficulties, having problem after problem , we got to the edge of the runway, had to wait again, then be told we had to go back to the stand, as toilets were needed, ones on the plane had been used, so they were being filled up rather quickly.

Thats the reason we had been told.

Finally got back to a stand were told to take our belongings, to go to the toilet.

We knew something was'nt right.

No member of staff kept us informed as to what was happening.

We overheard a cabin crew member saying she couldnt stay, then another one left, so were told that another crew was coming along. Apparently no crew were coming. It was lie after lie, why was we not told the truth.

Myself and my granddaughter had special assistance, i had to walk back and fourth in pain. No help was offered.

Infact no one wanted to talk to us at all.

Did not find any of easy jet crew wanted to help.

I have photos where suitcases were just taken off the belt. My mobility scooter went missing, after long hours waiting I finally got someone to listen to me.

A brand new mobility scooter missing. Finally after few attempts it was finally found still left in the hole of the plane. Some of the crew was rude, arrogant.

We are now alot of money out of pocket , plus we are going to miss our Nephews wedding in Sirmione Lake Garda.

To say I am very disappointed with Easy Jet is an understatement.

Tired, Confused , Angry, absolutely fuming.

We have always flown with Easy Jet, this is by far the worst experience we have ever had.

By the time we had been told it was cancelled, telling us to book another flight, when all flights from Gatwick, also anywhere else, had all gone, or the prices shot up dramatically. Again absolutely disgusting.

I have a complaint still unresolved since Nov 2023. My partner and I could not travel Oct 2023 due to my partner having a tension pneumothorax (collapsed lung).

We completed all the relevant paperwork, paid to have a doctor sign it off etc uploaded it all online, and received an acknowledgement. I've called to chase this and get the standard response someone will be in touch, I've emailed several times and finally on the 30th March I was offered a voucher.

Ordinarily I would be happy to accept the voucher as I do book easyjet flights for myself and my family.

Frustratingly, I've booked new flights to Enfidha again for 5 of us in October 2024 on booked 8th December 2023 to go on the same holiday we not travel on in September 2023, except this time we are taking our children.

Had Easyjet responded earlier to my request for a refund I could have used the voucher against these flights. I am a travel agent and tour operator professionay and I ensure I book flights as soon as they are released or when I think the prices are good.

I'd already managed to rearrange my hotel accommodation with my contacts so I'm not at a loss for the holiday we could not go on due to my partner's pneumothorax.

Unfortunately, a voucher isn't a good option for me as I've paid out twice now financially to Easyjet for flights to Enfidha.

I am therefore requesting a refund and not a voucher considering I've rebooked the same flight routing again with Easyjey without being in receipt of an earlier response from my claim.

I have since chatted online to an agent on Sunday who has promised me someone will be in touch within 72 hrs. The same person who promised me a copy of our online chat would be emailed to me but hasn't.

My husband and i were due to fly on the 1st June and after a very lengthy wait, firstly, there was a problem with fuel spilling out, then in total, over 4 hours sat on the plane, only to be told that the flight was cancelled and we were told we would be flying the next day at 9am. Our original flight was due to fly at 15.25pm and after a long wait, we were put into an hotel and arrived at nearly 11.30pm.

We reached our hotel at 5pm the following day. We lost 1 day of our holiday. After numerous attempts at claiming compensation, i have mine but easyjet are saying my husband has been paid when he hasnt. Someone who flew back the day before has already got compensation for all 3 people.

If i dont get this resolved, i will be getting ATOL and Aviation ADR involved. I have written to easyjet.

Also my husband has health issues to which all the stress of the day made him quite ill. Shame on you Easyjet.

I booked a flight to Barcelona for the 26 th of this month and flying with easyJet which I was quite excited as I haven't been able to see family and also very important as my passport expires the 26 thband I have appointment in Barcelona on the 28th to renew my Passport ...but once I bockef it and paid for it while looking for final details...an error notification came on saying. Booking was not completed and I that I had to do It all over again.wich I was not to excited anymore.

So when my booking again I thought I was doing it the same with you Easy. Jet but must have clicked the similar but it was.Opodo behind it and I due to stress and already missed a flight 2'days earlier ..I Only realised when emailed me the both companies and saw two different bookings in which Opodo charged me £182 for exactly the same flight ...and when even in less than an hour of booking Opodo wasn't very supportive and refund.

.was never considered...and could only move date of departure but use it as return instead was too difficult and long to process...To tired to look for pics ..tommorow please? Jaime

i have had no response from Easy Jet regarding lost iPad since the 10.7.2024, not been able to get anybody from Easy Jets lost & round department to reply to the issue, there is no answer from phones, you get cut off when ringing,
im at my wits end, disappointed with the airline is the least of my thoughts??? i need to put this complaint to somebody out there that listens.

regards Alan Pearce. heres some of the last complaint to date. below
Please Please can somebody have the decency to CALL me on the phone to left me know if the iPad can be collected from Valencia Easy Jet Lost & Found property desk
i have been trying to get in contact with somebody regarding this iPad.
i have been to the desk at Valencia, also left lots of emails and sent them to Vlc.lostfound@***.com, and www.airlinelostproperty.comVLC.pax@***.aero these email addresses as instructed by the lost property advice for Easy Jet, still after 10 days i have only received a response from Elena Gonzalez Navarro,
she was the only one gracious enough to try to assist, by asking other departments to help, one of thos department is the responsible contact and yet they have not responded at all!.
i have to have this back.
im very very disappointed with Easy Jet and their lost & found department and instructions.
what if it was a life and death matter that was the issue her? does that mean Easy Jet and their partner that handles the lost and found articles would let you die?
it looks that way, im now going to try to post all the emails and information i have sent onto
TwitterX and also the managing director of Easy Jet.

as im an so disappointed with the company i cant say more.
yours Alan Pearce occupier of seat 1E Easy Jet flight No EZY8011 from Gatwick to Valencia.
Por favor, por favor, ¿alguien puede tener la decencia de LLAMARme por teléfono para hacerme saber si el iPad se puede recoger en el mostrador de propiedades de Valencia Easy Jet Lost & Found?
He estado tratando de ponerme en contacto con alguien con respecto a este iPad.
He estado en el escritorio de Valencia, también dejé muchos correos electrónicos y los envié a Vlc.lostfound@***.com, y www.airlinelostproperty.comVLC.pax@***.aero estas direcciones de correo electrónico según las instrucciones del aviso de propiedad perdida para Easy Jet, aún así, después de 10 días solo he recibido una respuesta de Elena González Navarro,
Ella fue la única lo suficientemente amable como para tratar de ayudar, pidiendo ayuda a otros departamentos, ¡uno de esos departamentos es el contacto responsable y, sin embargo, no han respondido en absoluto!.
Tengo que recuperar esto.
Estoy muy, muy decepcionado con Easy Jet y su departamento de perdidos y sus instrucciones.
¿Y si fuera un asunto de vida o muerte que fuera el problema de ella?

¿Significa eso que Easy Jet y su compañero que maneja los artículos perdidos y encontrados te dejarían morir?
Se ve así, ahora voy a intentar publicar todos los correos electrónicos y la información que he enviado
TwitterX y también el director general de Easy Jet. Como estoy tan decepcionado con la empresa, no puedo decir más.
Tu Alan Pearce ocupante del asiento 1E Easy Jet vuelo No' EZY8011 de Gatwick a Valencia.

Reference:K6CTP9M

[ Ref:19102**** ]] easyJet General

[[ Ref:19125**** ]] easyJet Customer Servies

I arrived at Gatwick Airport with my three children on December 21, 2023, at 1:30PM. I checked our luggages and we went to scan scanning our boarding pass, the agent at the gate informed me that, the QR code for the kids wasn't working and that I should go back downstairs and asked an agent to print new ones for us.

I went back downstairs and met a new agent young man wearing glasses printed new boarding passes for my children after I handed their passports.

When I attempted to scan my children's boarding pass for the second time, a security guard told that was a duplicate, apparently one of my children's boarding passes had been printed twice!

so we were unable to pass the gate again.

I was asked to return downstairs, a third time so I did. I took my kids and went downstairs to print the correct boarding pass for my youngest child. When I returned downstairs with my kids to try to get the correct boarding pass one more time, I was informed that I couldn't get it because the gates were about to close.

I couldn't go into the plane I spoke to a lady named Mandy I believe she was the one in charge, after I explained what happened she was looking for the agent who printed the wrong boarding passes for me, she told me after 30mn I will be put on the next flight to Paris.

so they remove my luggage from the plane for whatever area the luggage were .

so I left my kids by themselves and followed an agents to get my luggage out.

I was told by Mandy that I would be put on the next plane later that day,

So I waited 4 hours with my children after waiting I was informed that there was no space available on the plane at 5:00pm. I was told they didnt have a plane the next day and I only could put me on a plane on Saturday 23/12/23 at 4:55Pm.

I was there with three small children, ages three, seven and eleven years old for over 4 hours !

We didn't get any food or water.

When they eventually were able to rebook us on a other flight 48 later, I asked Mandy if they could offer me a fare or a coupon so I could pay for my taxi to go home, but she told me it was not possible . I arrived on time, travelled up and down to the airport with my kids, several times and missed my flight due to EasyJet mistake.When I tried to explain the circumstances to Mandy, she blamed me, saying several times that's I took too long to come back downstairs .

That evening, I even had to pay £106 for a taxi to take my kids and I back to my house, which was extremely shocking.

I was supposed to travel on the 21st, but instead we traveled on the 23rd in the evening, so we missed time from our holiday.

-To make the matter worst when we arrived to Paris Charles de Gaule on the 23nd of December 2023 two of our suitcases were damaged.

My suitcases had a missing wheel And a big hole on the side.

My second child suitcase had a crack on the side and traces of dragging all over.

I made the first complaint on the 22/01/23 without response.

This is unacceptable!!!

I think we should be compensated for this horrible experience with easy jet.

because the EasyJet worker made the mistake, not me. I would greatly appreciate it if you could investigate this and find a solution.

Booking reference is 525**** wen I was on holiday in the hotel I went for breakfast got 2 cups of coffee put them on the table.the floor was dry then then I went for my breakfast wen I come back the floor had been moped no signs put up I slipped on the wet floor it my ribs in a table and cut my elbow my ribs r still sore hotel manger got me a doctor the doctor give me pain killers and over tablets a lady on a nother table told me she seen everything..it spoiled my holiday I was limited wat I could do with no trips i could go on I ham still in pain my doctor has given me more tablets and sending me for exrays. I will send a photo of the tablets the doctor in Tunisia give me hotel paid for doctor and tablets this spoiled my holiday