Easyjet

To whom it my concern:We got an email 12am saying flight was canceled and we booked a room which we had to leave because we had to go to the airport at 12 am to look for flights because there was no flights online from easyjet neither other airlines. Then waited til 4:30am till ticket booth open and booked a stand by flight with Ryanair not knowing if we were going to board spend over 1800$ so we can make it to stansted London and then take 180$ Uber to gatwick where easyjet was suppose to take us so we can connect to our flight boarding 12:30 to Orlando Florida very disappointed with the easyjet airline for what happened and the very late notice few hours before our flight without any options to fly out of milano bergamo airport nor malpensa nor Lianate stayed searching for flights the whole time and nothing was available. We would like a refund and a Full Compensation for all the money we spent (flights,baggage,Uber,lost of hotel,)DO TO the inconvenience of AIRLINE EASYJET YOU CAN REACH ME +321947**** Jeffreyt20@***.com

I was booked on the flight EZY2518 from Amsterdam to Luton on 21 August 2023. At approx. 07.30 on the 21 August 2023, I received a message on my easy jet app, saying that the flight was delayed. Approx. ten minutes later I received a revised itinerary with the time of the original flight on it and next to it a number in red a new departure time that said the time of 2.03pm (14.03) and the new arrival time. I arrived at the airport at approx. 12.30 which seemed a reasonable time considering I had checked in on line and only had hand luggage. There is, unbelievably, no Easy Jet desk in the enormous airport of Schiphol and there was nothing on the departure board, and when I looked for the message on my app, oddly it had disappeared. Someone told me to go to Menzies Aviation and there I was told that the flight had left or at least was about to leave and I was too late - they couldn't actually tell me when it was due to leave or which gate it was leaving from. They said it was my job to go to the airport website to check for delays. I said I had an app and expected to be informed there. They said I should buy another ticket and I would have to wait until c 19.00 for the next flight to Luton. I attempted to phone Easy Jet, at great expense from the Netherlands, and eventually gave up and tried what's app speaking to their call centre. Having no satisfaction from that, I returned to the Menzies desk which had changed personnel by this time and was advised to buy a 'rescue ticket' for c Euros127 (£110.42). I bought such a ticket to Birmingham on K5WZVGP. leaving at 14.40, which they said I would be able to get if I hurried. I was on crutches having recently had a knee operation but I managed to get there on time. As I was leaving this new and helpful woman told me that there were many passengers who had had the same problem as me. It felt that I was only told this after I had purchased the ticket. This meant that I had lost the money purchased for the ticket to Luton, lost my purchased coach fare back to Oxford, and now I must also by a train ticket from Birmingham to my home in Oxford. This whole experience is appalling and feels like sharp practice and gross inefficiency and I expect full compensation: for my original flight EZY2518 (Euros 128.42) £109.45 plus purchase of a seat,£11.55, my bus fare of £20.40, my rescue ticket to Birmingham, flight EJU7843 £110.42 and my train ticket £29.60. Total owed £ 109.45 11.55 20 .40 110.42 29.60 TOTAL 281.42 I look forward to an early settlement to this expense.

Upon my return flight from Crete to Gatwick my suitcase was badly damaged. I made a claim at the airport and promptly received a request for photographs. Theses were provided by return. Four weeks later Ive heard nothing. No emails or confirmation of claim etc.Ive tried calling and or using the live chat. Problem with the live chat is they dont staff it with live people. Never anyone there and no option to queue or email nothing just end live chat and start over. Clearly the tactics are designed to just make you go away and give up. EASYJET. Need to realise this is part of the service they provide, getting this so badly wrong doesnt encourage anyone to use EASYJET again.